Your first session with us
Your first session with us is planned in advance with your home renal unit before you arrive in Ballito. On the day, our team works through admission checks, document review and treatment preparation in a clear step by step process.
Before you arrive
Your first session starts before you leave home. We only accept visiting haemodialysis patients once information has been arranged with the patient home renal unit and reviewed by the clinic doctor. This helps us confirm whether we can accommodate your visit dates and what records are needed for safe planning. Holiday periods on the North Coast fill up early, so first sessions should be booked well ahead of peak season.
Before travelling, make sure your home unit has sent the requested clinical information and that you have completed the booking steps on our contact page. If any details are still outstanding, your first day may take longer because records must be checked before treatment can proceed.
- Travel dates and Ballito stay dates
- Your home renal unit contact details
- Current treatment summary from your home unit
- Recent blood results if requested
- Medication list and general medical history summary
- Identity document or passport for check-in
What happens when you check in
Please arrive with enough time for admission checks and paperwork. On your first visit, the team confirms your identity, reviews the records received from your home unit, and checks that the planned session matches the information on file. If anything needs clarification, our staff may contact your home renal team before the session starts.
You will also be shown the clinic routine for the day, including where to wait, where personal items can be kept, and how the team will guide you once your session is ready to begin. We aim to keep the process straightforward, but first-day checks can take a little longer than later visits.
- Identity and booking confirmation
- Review of referral information from your home unit
- General nursing admission checks
- Confirmation of the session plan approved by the clinic doctor
- Orientation to the clinic process for visitors
What is included in the first session
Your first session includes the standard admission process for a visiting haemodialysis patient, review of records from your home renal unit, general pre-session checks, treatment set-up, and routine monitoring during the session. The clinic doctor and nursing team use the information provided by your home unit to confirm the plan for your visit. Any treatment decisions remain with the home renal team and the clinic doctor.
For some visitors, the first day also includes a few extra questions about travel, where you are staying on the North Coast, and how to contact you while you are in Ballito. This is mainly for practical planning during your stay, not for changing treatment without proper clinical review.
If you are also attending for a kidney check-up as a local patient, that is handled separately from holiday dialysis bookings and may require different documents.
Step by step on the day
Once admission is complete, the team prepares you for the session according to the treatment plan agreed with your home unit and confirmed by the clinic doctor. During the session, routine observation and record keeping are carried out in line with the clinic process for visiting patients. After the session, staff check that you are ready to leave and confirm your next booked date if more sessions have been arranged.
The first session is also when we make sure communication lines are clear between the clinic and your home renal unit. If a question comes up during your stay, your home team and the clinic doctor decide on treatment matters together.
- Arrival and booking confirmation
- Document review and admission checks
- Session preparation and treatment set-up
- Routine monitoring during treatment
- Post-session checks before discharge
- Confirmation of your next visit date if applicable
If you feel unwell before coming in, or if there is any urgent problem while you are travelling, go to the nearest emergency unit. Emergencies are not managed through routine visitor bookings.
What you should bring and prepare
Please come with the documents and personal items requested during the booking process. It helps to keep all medical papers together in one folder, especially if you are travelling through Durban, Umhlanga, Salt Rock or other North Coast stops before reaching Ballito. Coastal travel can be hot and humid, so allow extra time and plan your transport carefully, more so in holiday traffic.
If power cuts or road delays affect your route on the day, leave early and use the contact form on our contact page as soon as possible if there is a booking issue. Do not rely on last minute changes during peak weeks because space is planned in advance.
- Photo identification
- Your current medication list
- Medical records requested from your home unit
- Comfortable clothing for the session
- Any personal items you normally keep with you during treatment
How charges and follow-up are handled
Charges for visiting patients are worked out according to the booking requested, the information needed for admission, and the sessions arranged for your stay. Exact amounts are not listed on this page. If you need payment information for planning, ask through the enquiry form on our contact page and we will explain the process in general terms for your booking.
After your first session, any further booked sessions continue according to the agreed schedule, subject to the plan confirmed with your home renal unit and the clinic doctor. If records need updating during your stay, our team may ask your home unit for additional information. For concerns after leaving the clinic, contact your home renal team or the clinic as directed during your visit. For urgent symptoms or any emergency, go straight to the nearest emergency unit.
We keep aftercare advice general because treatment decisions, medicines and any changes to your plan must be decided by your home renal team together with the clinic doctor, not assumed from a travel booking.
What our Holiday Dialysis customers say
Verified Google reviews
Questions we get asked
Can I book my first session after I arrive in Ballito?
We advise booking well ahead, especially for peak season on the North Coast. Your home renal unit must send the required information before arrival so the clinic doctor can review the booking.
Will my treatment be changed at the first session?
Treatment decisions are made by your home renal team and the clinic doctor. The first session focuses on confirming records, admission checks and carrying out the planned visit safely.
What if I become unwell before or after the session?
If there is an urgent problem or emergency, go to the nearest emergency unit. Routine visitor bookings and follow-up questions are handled separately through the clinic process.
Also worth a look
Ask about holiday sessions
Send a note through our contact form with your travel dates, your home renal unit and where you will stay, and the clinic team will contact you.
Open the contact form